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FAQs...

  1. How does URU get such high match rates?
  2. How does URU deal with data on international customers?
  3. What is the relationship between GB Group and BT?
  4. How do I arrange a demonstration of URU for my business?
  5. What does it cost to access URU?
  6. Does URU require staff to receive special training?
  7. What kind of support can I expect to get from GB Group if we buy URU?
  8. How does URU help fight money laundering?
  9. What does "transparent audit trail" mean?
  10. What is the main difference between URU and other solutions on the market?

How does URU get such high match rates?

Quite simply because we match the information you give us against more data sets than any other solution on the market. Since URU is also able to verify the authenticity of UK and international passports and driving licences, it can find those customers who may not otherwise have a footprint in society.

With URU, match rates as high as 92% can be achieved - that means you only need to refer 8 out of every 100 new customers for additional identity checks.

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How does URU deal with data on international customers?

URU verifies the authenticity of international passports to help identify your non-UK customers. We can identify over 150 different nationalities and we are constantly updating our data sources to enable us to check the passport number with other referencable data. In addition, we use IP address checking to verify that your customer is located where they say they are.

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What is the relationship between GB Group and BT?

GB Group provides all the data and matching engines that sit at the heart of URU; BT then takes this data and provides the secure web services platform to deliver URU to our customers across the globe.

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How do I arrange a demonstration of URU for my business?

Simply call 01244 657333 and ask for Karyn Bright to arrange for a demonstration of how URU could benefit your business.

What does it cost to access URU?

URU offers instant ROI because - quite simply - you only pay for what you use.

We are committed to making sure your business actually increases profitability by using our products. We do this by reducing the costs associated with verifying customers, matching more "good" customers and reducing fraud throughout your customer engagement process.

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Does URU require staff to receive special training?

URU is an intuitive, web-based solution that has been designed with the end user in mind. While dedicated support is always available to our clients, most find that their customer facing staff can start using URU straight away. In fact, at Newcastle Building Society, one of the key benchmarks in moving away from a competitive solution was to win the "buy-in" from branch staff. URU was an instant success and is now used across all the Society's branches.

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What kind of support can I expect to get from GB Group if we buy URU?

Every client is offered our 'QuickStart' training to ensure staff get up to speed with all elements of the solution as quickly as possible. A dedicated support team is also available to clients on an on-going basis to ensure you always get the most out of your investment in URU.

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How does URU help fight money laundering?

Money launderers may choose to dispose of their ill-gotten gains through buying property, stocks or shares, cars or other high-value goods.

URU checks the information you enter against more than 15 different data sources to verify first if the person's name and address really do exist - then we check if they appear on one of the known lists of terrorists or money launderers. Only by checking against a wide variety of independent datasets in this way can we give you the confidence you need that your prospective customer really is who he says he is.

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What does "transparent audit trail" mean?

In accordance with all KYC regulation, organisations must be able to prove exactly what checks they have done on an individual. In the past this has meant storing copies of all paperwork, including ID documentation which may - or may not - be counterfeit.

With URU all the checks performed are stored in our unique online audit trail, allowing you to see who has been checked when, and with what results. So, if the regulator comes calling, you can rest assured that compliance is only a click away!

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What is the main difference between URU and other solutions on the market?

Each product will offer different ways of tackling the inherent problem of ID fraud.

At GB Group, we encourage our clients to ask the following questions of all their electronic ID check suppliers:

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